IBEX 365 News
Need help? Ask the Experts at Composites One.
Technical Support Team Helps Customers Solve Problems Quickly
As the nation’s leading distributor of composites products, Composites One is dedicated to providing marine manufacturers with the widest range of advanced and traditional composites, equipment and processing supplies from more than 700 industry-leading suppliers. “Our commitment to marine manufacturers goes far beyond products,” said Marcy Offner, Director, Marketing Communications, Composites One. “It means supporting customers with a dedicated team of Technical Support Managers who understand the complex challenges facing marine manufacturers today,” she added.
Regionally based, Composites One Technical Support Managers are adept in the latest composites process and product technologies. They’re also committed to sharing their expertise with customers. A great example of that commitment was demonstrated at the Composites One booth during IBEX 2023 last month in Tampa, FL, where Composites One Technical Support Managers met with dozens of marine manufacturers, answering their questions and offering invaluable product assistance.
Manufacturers also learned about the extensive, high-quality line of process materials from Aerovac. Supplied exclusively by Composites One in North America, Aerovac Process Materials are backed by the customer service and efficiency that manufacturers have come to expect from Composites One.
“Our Technical Support Managers take pride in working one-on-one with marine manufacturers, helping them with issues beyond what you’d expect from a composites distributor,” said Offner. “They use their knowledge and expertise to provide manufacturers with solutions best for their operation, as well as introduce them to new technologies that can result in better parts and greater productivity,” she added.
When they’re not assisting customers, Technical Support Managers are sharing their knowledge with manufacturers at other industry events such as CAMX. They also produce customer-focused workshops featuring new processes and product solutions. One of the most recent workshops was By Air, By Land, By Sea – Composites Making an Impact, which was presented in partnership with the Institute for Advanced Composites Manufacturing Innovation – IACMI, Davis Technical College, Magnum Venus Products and the Closed Mold Alliance.
Should marine manufacturers need additional technical assistance or product support, they can connect with a Technical Support Manager, quickly and conveniently, through “Ask an Expert,” a free, online service at compositesone.com. Just go to www.compositesone.com/contact.
“From resin and gelcoat to adhesives and safety supplies, our Technical Support Team is committed to providing boat builders with dependable, innovative solutions that deliver results,” said Offner. “And as the industry’s leading team of closed mold experts, we make it easy for marine manufacturers to consider processes that are more environmentally-friendly, offering a more pleasant workplace for shop employees,” she added.
For more information about the Composites One Technical Support Team, please go to https://www.compositesone.com/people/technical-support-team/. Or go to https://www.compositesone.com.