IBEX 365 Education

Deliver Better Product and Customer Experiences through CSI

Customer Satisfaction Index (CSI) programs offer a wealth of insight into consumer experiences with brands, dealers, and products. Rollick, Inc., administrator of the NMMA CSI program, will highlight ways manufacturers and dealers can implement satisfaction measurement programs and leverage data designed to build better products and deliver exceptional customer experiences.


Jeff Coffman
Jeff CoffmanSr. Vice President of Enterprise Solutions at AVALA, Inc., a Rollick CompanyJeff oversees strategic marketing and enterprise-level account relationships for Rollick. Jeff has nearly 20 years of experience in the recreation space connecting manufacturers and their dealers with end customers.



Brought to you as part of the IBEX Education Conference in cooperation with Rollick Company.

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Anchor Exhibitors

Patrick Industries
Cartesius Industrial Solutions